Returns & Exchanges

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased, unused and in their original condition. Unopened non-perishable goods will be refunded in full.

Refunds will be processed promptly and payment made by the same method that you made payment. You will be required to pay postage costs to return the goods and delivery charges will apply to send a new product. All refunds are made at the discretion of poochandpaws.com.au.