Frequently Asked Questions

WHAT INGREDIENTS ARE USED IN THE DOG TREATS?

We only use fresh premium quality human grade ingredients in our recipes with no salt, no sugar and no preservatives or artificial additives. Our ingredients are apples, bananas, blackstrap molasses, brown rice flour (wheat and gluten free), carob powder, coconut, coconut oil, honey, free range eggs, fresh mint, natural peanut butter (100% peanuts), oats, oat bran, sunflower seeds.

ARE THE DOG TREATS SUITABLE FOR DOGS WITH ALLERGIES OR SENSITIVE STOMACHS?

Food allergies are an increasingly common problem for dogs and our ingredients contain no wheat, dairy or soy products which can commonly cause allergies in dogs. Our recipes are low in fat and are suitable for dogs who are overweight or have sensitive stomachs.

HOW LONG CAN THE DOG TREATS BE STORED?

Our dog treats will keep for up to 12 weeks if stored in an airtight container. They can be refrigerated or frozen for a longer shelf life.

HOW LONG DOES DELIVERY TAKE?

Orders are delivered within Australia by Australia Post Parcel Post and Express Post services. Deliveries are processed promptly upon receipt of full payment. Normal delivery time is 2 to 6 business days for standard delivery and 1 to 3 business days for express delivery.

CAN YOU INCLUDE A GIFT CARD?

A personalised gift card can be included with your order for no additional charge. Please include instructions under the notes section on the checkout page.

CAN REFUNDS OR EXCHANGES BE MADE?

Non-perishable goods can be exchanged or refunded within 14 days of purchase. You will be responsible for postage charges to return the goods to us and to send a new product.

 

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